FAQ

RETURNS

The vast majority of our pieces are custom made to order just for you.  I always want my customers to be happy with their purchases.

 All returns and exchanges must be made within (30) days of the delivery arrival date

All returns must be arranged at your own cost. In this instance, the pieces will remain your responsibility until accepted at our place of business. If such goods are lost, stolen, misplaced, or damaged in transit, it is your responsibility and we can not reimburse you for any costs or fees associated with the transportation. We recommend using a carrier service that provides a tracking of the pieces. 

Once the pieces have been collected and returned in their original condition, we will provide a refund to the original card used for payment. Shipping costs will not be refunded unless the item is faulty or damaged. Determination of faulty or damaged pieces will be decided by lissy. 

Returned pieces that are damaged, worn or altered will not be accepted and may be sent back to the customer. All returned pieces must be unused and in the same condition that you received it. 

 Please send your returned items to the following address:

little fish BOATEAK

84 bermuda pointe

HHI, SC 29926

 

Buy 2, Get 1 Free Offer Terms and Conditions

Customer pays the full retail price at checkout for 2 items, and the third item is free.  The lowest priced item in the order will be free.  This applies across any number of items purchased in quantities of three in the same order.  Any returned items will be prorated unless the entire order, including the free item, is returned.  Offer does not apply to gift cards.  Offer does not apply to wholesale orders.  

 








CARE FOR YOUR HANDCRAFTED JEWELRY

The more care you show your jewelry, the longer it will last and the better it will look.  We do not recommend showering or swimming in our jewelry, especially any pieces with fabric or magnetic elements.

 

Fabric Earrings

Always wear the provided rubber backs to the earrings.  Our fabric earrings are extremely lightweight, and the backs ensure that they stay put in your ear.  If you lose the rubber backs, a bag of 10 replacement backs is available for purchase on our site.


If you lose an earring and would like a replacement made, please contact Lissy at littlefishboateak@gmail.com to get a quote for a replacement if the materials are still available.


Magnetic Clasps

We use magnetic closures on some of our bracelets.  We’ve sourced and tested the strongest jewelry magnets available.  As with any bracelet, if you catch it on something it can come off, so be aware and check sleeves of heavy clothing if you think you have lost it.



Note: Some bracelets run larger or smaller based on the thickness of the material they are made from. We have adjusted the lengths accordingly, so not all sizes will match the exact measurements above, but they should fit properly when you order your size based on the measurement described above.